ASC Supervisor

Bengaluru, Karnataka, India
Sales and Business Development


Weekly Hours: 40
Role Number:200519978
The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry leading environmental efforts. Join Apple, and help us leave the world better than we found it. Imagine what you could do here! The Field Sales Supervisor is a professional retail manager who leads a team of ASCs, Lead ASCs, and responsible to hire, develop and retain a successful team to ensure best in class customer experience and the highest possible revenue targets are achieved through engagement and collaboration with partner sales teams, Apple Account teams and other internal teams to build strong training, advocacy, in-store transparency, promotion plan, etc . The candidate should be an astute business leader with the ability to think strategically, drive partner collaboration and provide solutions around Apple ecosystem as well as manage day-to-day sales activities through her/ his team.

Key Qualifications

  • Experience in retail operations or sales management (7 to 12 years)
  • Consumer electronics / Telecom / Luxury retail background
  • Experience of managing large and diverse teams based out of different geographies and at reseller stores.
  • Proven cross-functional influential leadership
  • Results driven without compromising quality
  • Analytical skills and demonstrated problem solving skills
  • Flexible and adaptable approach to work
  • Fosters trust and relationships at all levels in the organization
  • Obsessive about managing process and details to drive scale and results
  • Prepared to travel 2 to 3 days a week.


Manage a team of ASC’s and/or ASM’s/ TAM’s, depending on the implementation of Apple shops and program fixtures within the country in LFR channel. Maintain and direct a sense of ‘team spirit’ within the Field Staff Organisation. Partner with training team & HR to ensure team is trained enough on Apple products, solutions and business practices to drive the best outcome. Responsible for the sales development in all program doors by building influential and collaborative business relationships with the retailer’s sales management, business teams, training & HR in order to ensure: Appropriate business management is achieved at territory level (e.g. ST evolution, LFL growth, in-house share, Attach connect, program quality, virtual team, etc) Ensure each reseller’s sales & operations team respects their commitment and obligations towards Apple programs and when necessary negotiate against any deviation. Build a strong advocacy program through their field sales team enabling them to effectively promote and sell Apple products. Review store level business performance with resellers’ Regional / Zonal managers, National managers and influence to get required support for business. Implement and drive through team BTL executions, educate about Promotions, incentives, initiatives to drive tertiary sales. Make Annual / quarterly sales plan, required promotional activity, program planning, inventory & ranging plan, sales approach, etc and partner with Account Managers to drive those plans and address any gap. Monitor vendor staffing performance at the territory level, partner with Assisted Sales team to plan and continue to bring innovation in the program. Ensuring optimum target setting and driving higher velocity. A successful Field Sales Supervisor proves him / herself relevant to resellers Sales management & training team and is able to gain support for the brand without authority. Provide regular update to their manager on the performance of the territories including Sell out, potential business challenges, in-store competition, ranging and issues related to maintenance and merchandising within the assigned stores.

Education & Experience

Master’s degree or equivalent experience in business administration from a reputed institute will be preferred.

Additional Requirements

  • Ready to travel 3 days a week including outstation travel.