Product Quality Manager - Product Operations
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.
Apple seeks an individual with the skills to own and manage the superior iPhone quality in the market. You will have overall responsibility for developing and implementing the quality systems for the iPhone product. This role works closely with Apple cross-functional teams and contract manufacturers and will own and manage manufacturing quality. Strong interpersonal, communication, organizational and leadership skills are essential to succeed in this role.
Lead all in region quality related issues for iPhones made by Apple’s manufacturing partners. This person will need to develop a close working relationship with our manufacturing partners.
Provide leadership and guidance to the manufacturing partners to ensure that Apple iPhones are manufactured in accordance with apple specifications and meet apple quality standards.
Use production, reliability and field data to monitor, control and improve product quality to increase yield and reduce the field return rate.
Help develop and execute product quality plans and systems, and manage quality bring up activities for new products at the manufacturing partners.
Manage the product quality at the sites, working with onsite engineering and production teams.
Perform audits to ensure compliance to Apple specification, quality standards and SOPs.
Work closely with manufacturing partners both in region and in other regions to understand quality related factory issues and issues related to material.
Aggregate and interpret data from multiple sources to drive decisions.
Identification and prioritization of issues and improvement activities.
Implement systems and processes to quickly identify root cause, containment and corrective actions.
Ensure lessons learned from prior projects are used to improve the quality management process, and leads to improved product quality and reliability for next generation products.
Work with commodity managers and supplier quality engineers to ensure component quality and reliability.
Communicate quality updates to executives and the larger cross-functional teams.
- 6+ years technical experience (quality and/or engineering) supporting high volume consumer electronics, preferably in handheld phones
- Experience in product quality management and systems/or operations
- Good understanding of electronic assembly processes and testing methodologies
- Solid experience and understanding of test and assembly fixtures, manufacturing equipment and processes is required (includes manual, semi-automatic and automatic fixtures/equipment)
- Working knowledge of statistics, and in depth knowledge of quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, GR&R.
- Experience in failure analysis
- Knowledgeable in data analysis and interpretation
- Ability and willingness to travel upto 50%
- Strong social and communication skills, with ability to understand and concisely communicate issues, are required
- Ability to work and multi-task in a fast-paced, technically dynamic environment
- High energy and highly motivated, with the zeal to drive closure of issues across cultures
- Specific knowledge of key technologies used in mobile handheld products
- Experience with cosmetic quality management, where cosmetic quality is as critical as functionality
- Experience or knowledge with reliability engineering and supplier quality engineering
- Written and verbal fluency in English required