Merchandising Program Manager / Channel Sales Program
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This position is for the Manager of Channel Sales Programs (CSP), responsible for driving ongoing merchandising efforts and planning future Apple channel programs in Japan across various channels.
CSP at Apple are deployed across all key routes to market, including but not limited to consumer electronics stores, carrier shops across Japan, as well as select premium resellers and specialty stores. The programs aim to deliver a best-in-class customer experience for Apple, incorporating visual merchandising, fixtures, marketing assets, staffing, training, demo units and content, in-store technology, demand generation, services, and more.
The success of these programs relies on the coordinated efforts of several key teams within Apple. The Channel Sales Programs team leads the overall planning, execution, and post-installation activities of these programs, working closely with various functional groups within Apple.
This role focuses on developing new merchandising programs and managing existing ones across all initiatives. The position works closely with multiple internal stakeholders as well as cross-functional teams in Japan and the USA.
Lead and manage the team, fostering growth and ensuring successful execution of all merchandising initiatives.
Partner with Worldwide Channel Strategy & Operations to ensure accurate implementation of merchandising guidelines.
Collaborate with Sales Account Managers and Partners to guarantee proper installation and setup of program shops.
Ensure alignment with marketing guidelines, maintaining consistency across all initiatives and touch points.
Oversee program budget and expenses, ensuring effective financial control and optimization.
- Proven Leadership Skills: Demonstrated experience in team management, with a strong focus on mentoring and driving performance to meet merchandising goals.
- Merchandising Expertise: Deep understanding of merchandising strategies, including product assortment, in-store displays, and program implementation across diverse retail environments.
- Cross-Functional Collaboration: Strong experience working with global teams, including Channel Strategy, Sales Account Managers, and Marketing, to ensure seamless execution and alignment of merchandising programs.
- Communication Skills: Excellent written and verbal communication skills, with the ability to draft clear, effective store communications and provide detailed feedback to stakeholders.
- Project Management: Ability to manage multiple projects simultaneously, including New Product Introductions (NPIs) and reset activities, while ensuring adherence to timelines and guidelines.
- Budget Management: Experience in overseeing budgets and controlling program expenses, ensuring efficient resource allocation and financial optimization.
- Problem-Solving Skills: Proven track record of handling compliance issues, product escalations, and troubleshooting challenges in a fast-paced environment.
- Analytical Mindset: Strong analytical skills for optimizing inventory management, product lifecycle strategies, and system improvements.
- Customer-Centric Approach: Ability to understand regional market nuances and adapt strategies to meet local consumer needs and preferences.