Apple Retailは、Appleが提供する最高の製品やサービスが集結する場所です。私たちは専門的スキルを発揮しながら、お客様が大好きなことを追求できるようサポートし、Appleならではのエクスペリエンスを提供します。Appleでは、インクルージョンは全員が果たすべき共通の責任であると考えているため、誰もが帰属意識を持ち、最高の仕事をしたいという意欲が得られるカルチャーを協力して育みます。
エキスパートは、Appleのエコシステム全体の製品やサービスについて深く理解し、製品の販売、Appleの各種サービスの提案、卓越したカスタマーエクスペリエンスの提供に優れた能力を発揮します。また、優れた接客とはどういうものかを体現し、成果を上げるための方法について同僚のメンターとしての役割を担います。
Apple Retailは、Appleが提供する最高の製品やサービスが集結する場所です。私たちは専門的スキルを発揮しながら、お客様が大好きなことを追求できるようサポートし、Appleならではのエクスペリエンスを提供します。Appleでは、インクルージョンは全員が果たすべき共通の責任であると考えているため、誰もが帰属意識を持ち、最高の仕事をしたいという意欲が得られるカルチャーを協力して育みます。
テクニカルスペシャリストは、技術的なサポートと熟練したトラブルシューティングをすべてのお客様に提供すると同時に、Appleの製品やサービスに対するワクワク感を生み出します。また、卓越したサービスを提供し、お客様がAppleの製品を最大限に活用できるようにします。
修理オプションとAppleの製品やサービスについてもお客様に説明します。
Apple Retailは、Appleが提供する最高の製品やサービスが集結する場所です。私たちは専門的スキルを発揮しながら、お客様が大好きなことを追求できるようサポートし、Appleならではのエクスペリエンスを提供します。Appleでは、インクルージョンは全員が果たすべき共通の責任であると考えているため、誰もが帰属意識を持ち、最高の仕事をしたいという意欲が得られるカルチャーを協力して育みます。
オペレーションエキスパートは、オペレーション、インベントリーの正確性、プリザベーションに関する業務において卓越した成果を生み、セールスの促進とカスタマーエクスペリエンスの向上に努めます。オペレーション業務に対する深い理解があり、オペレーションに関するタスクをRetailインベントリープロセスに従って正確に実施ができるよう、オペレーションチームのメンタリングを行います。
Apple Retailは、Appleが提供する最高の製品やサービスが集結する場所です。私たちは専門的スキルを発揮しながら、お客様が大好きなことを追求できるようサポートし、Appleならではのエクスペリエンスを提供します。Appleでは、インクルージョンは全員が果たすべき共通の責任であると考えているため、誰もが帰属意識を持ち、最高の仕事をしたいという意欲が得られるカルチャーを協力して育みます。
スペシャリストは、ブランドロイヤルティを構築し、Appleの製品やサービスのオーナーを創出します。そして、ほかに類を見ないカスタマーサービスを販売、提供することに力を尽くします。スペシャリストには好奇心が必要です。お客様のニーズを知るために質問し、お客様の人生を豊かにする製品やサービスを提案します。
この職種では、フルタイム、パートタイム、期間限定のパートタイムなど多様な働き方が可能です。
We are seeking to fill a position of Retail Customer Care Team Leader to join our team. Retail Customer Care team is Apple's eCommerce platform for interacting with customers through the web and phone. At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, enga...
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers.
We have an open position for an enthusiastic, motivated learning leader to join our team. You would be responsible for leading the Japan learning team to support the consistent implementation of learning an...
Apple's worldwide communications team informs the world about our innovative products and services, and the values that drive everything we do. Areas of work include Public Relations, Corporate Events, Employee Communications, and Buzz Marketing. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We’re looking for trailblazing, collaborative professionals from a variety of creative fields. Inclusion is a shared responsibility, and we work together to cultivate a culture where everyone belongs and is inspired to do thei...
Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products and services. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences.
We are seeking an experienced and hardworking individual who can lead the Business Affairs function in the Marcom Tokyo office!
This role wi...
The evolution of digital shopping is driven by the power of people! Retail Customer Care (RCC) is part of Apple’s Retail organization instrumental in delivering a customer experience that’s unlike any other. Apple Retail Customer Care (RCC) prides itself on putting the customer in the center of it all by offering the highest level of engagement, expertise and service. As Apple continues to launch amazing products and services, Retail Customer Care (RCC) will continue to innovate and transform the shopping experience, creating seamless customer journeys across online, stores and beyond. The ...
Japan Assisted Sales Senior Manager is responsible for the leadership, development & commercial success of the Retail Customer Care (RCC) teams within the Japan region. Partnering with key Retail partners and extended Apple partners, you will lead our teams and design strategies to deliver outstanding customer experience!
Our Sales Specialists interact directly with our customers in a pre-sales environment, understanding their needs to build thoughtful solutions. Apple customers connect with RCC through various inbound channels; including Phone, Chat and then after the product has been del...
Imagine what you could do here at Apple? Together we could help craft the next generation of the world’s finest devices. New ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your career, and there's no telling what you could accomplish!
Apple's growing wireless silicon development team is responsible for developing the next generation of wireless silicon! In this role you will be responsible for ASIC pre-silicon verification of extremely complex high throughput communication Radio digital controllers. We w...
Imagine what you could do here!
The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to ...
Imagine what you could do here!
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
We are seeking a Partnership Manager focused on Apps and Games to join our Worldwide Developer Relations team for Japan.
Partnership Manager will work directly with developers and publishers in this mature and vibrant market, to deliver fun and compelli...
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!
Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
Apple’s Strategic Data Solutions (SDS) is seeking a Fraud Investigati...
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, hard-working and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same passion for innovation that goes into our products also applies to our practices strengthening our commitment to leave the world better than we found it. Join us to help delive...
The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it.
This position is for the Manager of Channel Sales Programs (CSP), respons...
Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished!
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Inclusion is a shared responsibility and we...
Do you love creating elegant solutions to highly complex challenges? Do you intrinsically see the importance in every detail? Become part of our Silicon design team, developing high performance silicon. You will be a key member of the silicon design team responsible for ensuring that we deliver high-quality silicon to customers. You’ll ensure Apple products and services can seamlessly and efficiently handle the tasks that make them beloved by millions. Joining this team means you’ll be responsible for planning and building the silicon prototyping platform and executing tests to establish fu...