Instructional Video Script Writer, AppleCare Service Content

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Apple is where individual imaginations gather together, committing to the values that lead to phenomenal work. Every new product we build or service we create is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. Are you a creative storyteller with an interest in turning complex concepts into engaging, results-driven content? In this role, you will be an integral part of a forward-thinking content development team dedicated to delivering impactful learning experiences that enable technicians to service and support Apple hardware products. We’re looking for a visionary with a shown ability to challenge the status quo, accept different perspectives, and push creative boundaries while encouraging deep collaboration and achieving effective consensus-building across stakeholders. Your ability to distill complex ideas into compelling video scripts and align teams around innovative solutions will be crucial to your success. If you thrive in fast-paced, highly collaborative environments and are passionate about merging creativity with technology to shape the future of learning, we want to hear from you.
As an Instructional Video Script Writer, you will collaborate with a multidisciplinary team of engineers, instructional designers, technical writers, content strategists, and media producers, using a human-centered design approach to create video content that educates and inspires. RESPONSIBILITIES Build instructional videos that drive strong engagement with the viewer Translate complexity into approachable, engaging, and easily-understandable scripts Craft content plans based on data-driven insights Work in a highly collaborative writers room environment where all ideas are objectively considered Write in alignment with Apple style guides and tone of voice Act as script supervisor during media production events Stay up-to-date with emerging trends in learning technologies, media production, and content strategy, and contribute ideas for content, process, and system improvements
  • ***On your resume, please provide a link to your online portfolio for review.
  • 3 years experience scriptwriting for video-based learning or digital media
  • Ability to develop multiple projects simultaneously and deliver quality work under deadline pressure
  • Associate’s or Bachelor’s degree in a relevant field, or equivalent experience
  • A track record of innovative storytelling that connects with diverse audiences
  • Nuanced understanding of how and when to accurately introduce emotion/humor into scripts
  • Strong skills in collaboration, problem-solving, and driving alignment in cross-functional teams
  • Adept at selling pitches/ideas/concepts to peers and decision makers
  • Resourceful and self-motivated
  • Excellent communication skills
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $97,300 and $188,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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