Apple Channel Store Advisor, Casoria
Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
As an Apple Channel Store Advisor, you will showcase your ambitious spirit as you lead the sales, merchandising, and operations of an Apple Shop within a partner reseller store. As a dynamic leader, business manager, and influencer, you will encourage our partner’s staff through your forward-thinking style, love for technology, and passion for Apple.
Through your influence, you will grow Apple business in the multi-branded store by providing excellent customer service, conducting product demonstrations to customers, and training partner staff while ensuring all our merchandising standards are met.
In this position, your work schedule will be based on business needs which will include evenings and weekends.
In this role, you will:
- Represent Apple and influence within a single partner store to build plans, achieve sales targets, and grow business.
- Collaborate and train reseller teams on our products, services, and merchandising guidelines, while promoting outstanding customer experiences and developing brand advocates. Educate and encourage store teams to stay knowledgeable on the latest Apple product and services portfolio.
- Meet customers and promote the Apple ecosystem by communicating product benefits and value proposition through demonstrations and consultations, individually or in groups.
- Strive for excellence and ensure Apple’s outstanding dedication to merchandising and brand standards are upheld throughout your territory; This includes ensuring that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
- Provide daily care and inspection according to guidelines and escalate issues for timely and effective resolution.
- Enrich the customer experience by approaching problems with creativity, curiosity, and new ideas.
- Typically requires a minimum of 2+ years of related experience.
- Passion for helping customers and partners understand how Apple technology can enrich lives.
- Demonstrated ability to discover customers’ needs and values.
- Curiosity for continuous learning and eagerness to share knowledge with others.
- Outstanding customer focus.
- Excellent communication and presentation skills.
- Ability to educate, inspire and influence others.
- Solid relationship-building skills with the ability to become a trusted business partner at a single point of sale.
- Fluent in Italian and English.
- High level of ethics, values, integrity and trust.
- Strong self-motivation and ability to thrive independently in a fast-paced, constantly changing environment.
- Effective time management including the ability to multi-task, organise and prioritise tasks.
- Ambition for driving sales results and recommending Apple solutions.
- Ability to analyse data, identify trends and develop associated insights and recommendations.
- Background in direct sales or solution-based selling.
- Bachelor’s degree or equivalent experience preferred.