Apple Retail 是匯聚 Apple 最棒一切的所在。我們運用專業知識協助人們做自己熱愛的事,創造 Apple 獨有的體驗。在 Apple,我們相信包容是大家共同的責任,我們齊心協力營造人人都有歸屬感的文化,鼓舞每個人發揮最佳表現。
身為 Genius,你具備豐富的功能疑難排解技巧,同時能夠激發對 Apple 產品和服務的興奮之情。你創造出色的服務,讓顧客能夠充分善用他們的 Apple 產品和服務。Genius 確保顧客了解各種維修選項和 Apple 的各種產品與服務,並負責所有店內的 Apple 產品維修。
Genius 擅長與顧客修復關係,並展現直營店的高標準維修及支援服務。你以身作則提供卓越的服務,並教育和指導團隊成員來增進團隊知識。
Apple Retail 是匯聚 Apple 最棒一切的所在。我們運用專業知識協助人們做自己熱愛的事,創造 Apple 獨有的體驗。我們相信包容是大家共同的責任,我們齊心協力營造人人都有歸屬感的文化,鼓舞每個人發揮最佳表現。
身為專員,你負責建立品牌忠誠度並創造 Apple 產品和服務的擁有者。你全心致力於銷售,並提供與眾不同的顧客服務體驗。專員總是保有好奇心,提出問題來了解顧客的需求,量身打造建議方案來豐富他們的生命。
此職務可選擇全職、兼職,或短期兼職的形式。
Apple Retail 是匯聚 Apple 最棒一切的所在。我們運用專業知識協助人們做自己熱愛的事,創造 Apple 獨有的體驗。我們相信包容是大家共同的責任,我們齊心協力營造人人都有歸屬感的文化,鼓舞每個人發揮最佳表現。
身為專家,你對 Apple 生態系統的產品和服務有深度了解。你擅長銷售產品、提供 Apple 的所有服務,並創造卓越的顧客體驗。專家擅長體現何謂出色的顧客互動,並輔導他人如何達致成果。
Apple Retail 是匯聚 Apple 最棒一切的所在。我們運用專業知識協助人們做自己熱愛的事,創造 Apple 獨有的體驗。我們相信包容是大家共同的責任,我們齊心協力營造人人都有歸屬感的文化,鼓舞每個人發揮最佳表現。
身為營運專家,你在營運、庫存準確度和維護活動上創造卓越表現,以協助推動銷售並提升顧客體驗。你對營運實務有深度的了解,並指導 Operations 團隊依照 Retail 庫存管理流程準確完成營運工作。
Apple Retail 是匯聚 Apple 最棒一切的所在。我們運用專業知識協助人們做自己熱愛的事,創造 Apple 獨有的體驗。我們相信包容是大家共同的責任,我們齊心協力營造人人都有歸屬感的文化,鼓舞每個人發揮最佳表現。
身為培訓師,你要為顧客營造學習環境,協助他們設定產品並將他們的興趣熱情連結到 Apple 生態系統。你要透過 Apple 帶領的課程和活動,運用自身的知識和人際溝通技巧,啟發顧客探索、擁有並愛上 Apple 產品。
Apple Retail 是匯聚 Apple 最棒一切的所在。我們運用專業知識協助人們做自己熱愛的事,創造 Apple 獨有的體驗。我們相信包容是大家共同的責任,我們齊心協力營造人人都有歸屬感的文化,鼓舞每個人發揮最佳表現。
身為商務專家,你所屬的團隊熱衷於幫助企業獲得成功。你會與全新和現有的商務顧客聯繫交流,從中發現機會、提供解決方案、預測需求並完成銷售,進而創造產品擁有者。你具備產業趨勢的知識,以及 Apple 產品和服務與第三方技術的專業知識,有助你根據顧客需求量身打造商務解決方案。
你是頂尖的銷售人員,擁有卓越的人際互動技巧且善於發揮影響力,被直營店其他團隊視為專家,並營造絕佳的環境,讓 Apple Retail 商務成為每位成員職務的一部分。
Apple Retail 是匯聚 Apple 最棒一切的所在。我們運用專業知識協助人們做自己熱愛的事,創造 Apple 獨有的體驗。我們相信包容是大家共同的責任,我們齊心協力營造人人都有歸屬感的文化,鼓舞每個人發揮最佳表現。
身為商務 Pro,你所屬的團隊熱衷於幫助企業獲得成功。商務 Pro 會與高潛力的商務顧客發展並深化關係,並透過維護這些關係來建立忠誠度。你具備出色的商業和銷售敏銳度,了解 Apple 產品和服務、重要的中小型企業 (SMB) 產業、業務挑戰,以及當地社群的趨勢。
你為整個團隊提供支援和指導,並協助營造出一個將商務融入直營店文化的環境。你與直營店領導人員合作,尋找機會讓顧客了解強大的工具和解決方案,協助他們的企業成長茁壯。
Apple Retail 是匯聚 Apple 最棒一切的所在。我們運用專業知識協助人們做自己熱愛的事,創造 Apple 獨有的體驗。在 Apple,我們相信包容是大家共同的責任,我們齊心協力營造人人都有歸屬感的文化,鼓舞每個人發揮最佳表現。
身為技術專員,你負責為所有顧客提供技術支援並熟練地排解疑難,同時激發對 Apple 產品和服務的興奮之情。你創造出色的服務,讓顧客能夠充分善用他們的 Apple 產品。
技術專員也必須確保顧客了解各種維修選項及 Apple 產品和服務。
The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries! It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
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At Apple, we believe our products begin with our people. By hiring a team with varied strengths, we drive creative thought. By giving that team everything they need, we drive innovation. By hiring incredible engineers, we drive precision. And through our collaborative process, we build memorable experiences for our customers.
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